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April 8, 2020

Thank you from Karen Peterson

Once my husband and I decided we would take a long awaited trip to Australia and New Zealand, we cracked open the guide books and began the arduous task of deciding where to visit, where to stay, what to see, how do we get there and all of the other logistical nightmares that come with planning a month long trip to a foreign country.

Feeling completely overwhelmed by our options and all the possibilities, we started to contact various travel agencies.  Of course, the large, well- known companies came to mind, but when we spoke with them, we felt as though they wanted to pigeonhole us into the established tours they offered, not a customized itinerary.  We felt disappointment at every turn.

Then a friend, who we had not seen in some time, told us about Karen Hodgson and Australia 2000 Travel.  That changed everything!

Karen, an Aussie living in Detroit, has received numerous awards during her 20+ year tenure as a travel specialist.  After our first conversation, I knew Karen was the agent for us.

She asked all the right questions, listened attentively during our calls, made sure she was meeting all our needs, regardless of how much effort and work she and her team would have to do to make this dream trip a reality.

Karen’s extensive knowledge of these two countries, her creativity (“how about taking a guided tour on a Harley” a highlight of the trip), her recommendations, connections in each town, attention to every detail were unsurpassed. We had a contact in each country who was there to welcome us and intervene if needed. Karen was also available and often emailed just to make sure the trip unfolded as we had imagined it would.

Looking back on our trip, in these troubling, unprecedented times, I am thrilled to say our vacation exceeded our expectations and we are grateful to be able to call to mind all the wonderful experiences we had. It is the perfect escape from the Corona Virus epidemic.

Our thanks to Karen and her team for a lifetime of precious memories. Our only regret???? Not having the pleasure of meeting this extraordinary woman in person. On our bucket list!

Karen Peterson

Article by Hillary / Blog, Testimonial / 100% Pure New Zealand Life-Time Gold Specialists, Australia, Australia 2000 Travel, Australia Travel Agent, Australian Vacation, Detroit's Best Travel Agency, Down Under Vacation, Exce, Guided Tour, Hand selected accommodations, Hand Selected Tour Guides, Karen Hardy Hodgson, Local Knowledge, New Zealand, New Zealand Travel Agent, New Zealand vacation, Premier Aussie Specialist, South Pacific Specialists, Specialist Tour Guides, Travel Agent, Vacation to Australia, Vacation to New Zealand

July 11, 2011

Should Technology Take the Place of Personal Service and Interaction?

As technology is taking over practically everything it touches perhaps it’s time to get back to basics, human contact and interaction.? This NY Times article touches on the both sides of the issue.

Some hotels have begun to expand the definition of concierge to mean more than just a knowledgeable employee. It now can also mean smart digital devices. Software companies are creating programs that offer information like restaurant tips, flight arrivals and departures and driving directions via these devices to guests at midtier hotels that do not provide traditional concierge services.

Even more upscale brands that employ human concierges are joining in, by offering location-specific information, accessible via the Internet, iPhone apps and even live chats. And all Hyatt hotels let guests send requests, via Twitter, to customer service agents who are on call 24 hours a day…read more

[Read more…]

Article by Hillary / Blog / Aussie, Aussie Specialists, Australia, Dream Vacation, Excellent Customer Service, Fiji, Food and Wine, Honeymoon, Kiwi Specialists, Kiwis, Local Knowledge, New Zealand, Private Tours, Small Group, South Pacific, Special Occassions, Tahiti, Tour Guides, Travel Destinations, Vacation

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