As technology is taking over practically everything it touches perhaps it’s time to get back to basics, human contact and interaction.? This NY Times article touches on the both sides of the issue.
Some hotels have begun to expand the definition of concierge to mean more than just a knowledgeable employee. It now can also mean smart digital devices. Software companies are creating programs that offer information like restaurant tips, flight arrivals and departures and driving directions via these devices to guests at midtier hotels that do not provide traditional concierge services.
Even more upscale brands that employ human concierges are joining in, by offering location-specific information, accessible via the Internet, iPhone apps and even live chats. And all Hyatt hotels let guests send requests, via Twitter, to customer service agents who are on call 24 hours a day…read more